Online terms and conditions for the supply of services
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
The Consumer Rights Act 2015 says:
you can ask us to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it
if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable
if a time hasn’t been agreed upfront, it must be carried out within a reasonable time
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- We, us or our means Shenley Leisure Centre Trust Limited; and
- You or your means the person using our site to buy services from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
- email firstname.lastname@example.org; or
- telephone 01908 502488.
Who are we?
We are a charitable organisation and our registered charity number is 1069376.
1.1 If you buy services on our site you agree to be legally bound by this contract.
1.2 When buying any services you also agree to be legally bound by:
1.2.1 our website terms and conditions and any documents referred to in them
1.2.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice.
All of the above documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Your privacy and personal information
4. Ordering services from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by clicking buy now. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
4.2.1 When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.2.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a) we cannot carry out the services (this may be because, for example, we have a shortage of staff);
(b) we cannot authorise your payment;
(c) you are not allowed to buy the services from us;
(d) we are not allowed to sell the services to you; or
(e) there has been a mistake on the pricing or description of the services.
5. Right to cancel this contract
5.1 You have the right to cancel this contract within 14 days without giving any reason.
5.2 The cancellation period will expire after 14 days of the conclusion of the contract.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has
5.5 We will wait until the 14-day cancellation period in this clause is over before we start to carry out the services, unless:
5.5.1 the service you have chosen is to be carried out in less than 14 days of the conclusion of the contract.
5.5.2 you want us to carry out the services during the 14–day cancellation period
5.5.3 we have agreed to do so, or
5.5.4 you have signed a written confirmation (a copy of which is set out in the box below) and given it to our representative (if you do this, the written confirmation which you sign will form part of this contract as though set out in full here)
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel the contract within 14 days. This may happen because you change your mind.
By signing this written confirmation and giving it to our representative, you agree that, on your request, we can start to carry out the services during the 14–day cancellation period.
You still have a right to change your mind and cancel the contract during the 14–day cancellation period, however, we will charge you for the cost of the services carried out by us until the time when you tell us that you want to cancel the
contract. The amount we charge you will be in proportion to what we have carried out, in comparison with the full coverage of this contract.
You acknowledge, however, that you will lose the right to change your mind and cancel the contract during the 14–day cancellation period once the services have been fully carried out by us. If this happens, we will charge you for the full cost of the services carried out by us.
To [insert the trader’s name, geographical address and, where available, fax number and e-mail address]
I/We [*] hereby give notice that I/We [*] request you to supply of the following
service [*] on the following date [*]
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s),
[*] Delete/ insert details as appropriate
6. Effects of cancellation
6.1 If you cancel this contract, we will reimburse to you all payments received from you except where we are allowed to keep such payments such as where we have started carrying out the services within the 14–day cancellation period.
6.2 We will make the reimbursement without undue delay, and not later than 14 days after the days on which we are informed about your decision to cancel this contract.
6.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7.1 We charge for our services on a fixed price, which is indicated when you request the service.
7.2 We accept the following credit cards and debit cards: VISA, MASTERCARD, VISA ELECTRON and MAESTRO.
7.4 All payments by credit card or debit card need to be authorised by the relevant card issuer.
7.5 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 5 and 6.
7.6 The price of the services:
7.6.1 is in pounds sterling (£)(GBP); and
7.6.2 includes VAT at the applicable rate.
8. Nature of the services
8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
8.1.1 the services are carried out with reasonable care and skill
8.1.2 you must pay a reasonable price for the services, and no more if you and we haven’t fixed a price for the services, and
8.1.3 we must carry out the services within a reasonable time if you and we haven’t fixed a time for the services to be carried out.
9. Faulty services
9.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
9.1.1 contact us using the contact details at the top of this page, or
9.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06
9.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10. End of the contract
10.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11. Limit on our responsibility to you
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
11.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed; or
(b) that were not caused by any breach on our part;
11.1.2 business losses; and
11.1.3 losses to non-consumers.
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you are unhappy with:
12.2.1 the services;
12.2.2 our service to you; or
12.2.3 any other matter;
please contact us as soon as possible.
12.3 If we cannot resolve the dispute using our internal complaint handling procedure, we will inform you and suggest an alternative dispute resolution (Mediation) in accordance with the rules of the Centre for Effective Dispute Resolution (CEDR).
12.4 The Courts of England and Wales will have sole jurisdiction in relation to any disputes under this contract.
12.5 The laws of England and Wales will apply to this contract.
13. Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.